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DISCOUNT CODE (5%): VLAND5
DISCOUNT CODE (5%): VLAND5

RETURN POLICY

We are committed to satisfying our customers, helping you solve problems and updating your vehicles with our products.To start a return, you can contact us at support04@vland-official.com to submit order no.,a clear picture or video and a picture of barcode(on the back of the products or outside the box E.G.). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged or missing upon received ). Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.

 

1.60 Day Unconditional Refund Guarantee for Unopened & Unused Items:

For Any reason you do not want your item within 60 days of receiving it, you may also contact us for return and refund.Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund,the return shipping fee is the customers responsibility and is non-refundable.

 

2.Return unsatisfactory products(Opened or Unused):

If you are not satisfied with your purchase, you can return a product within 30 days after you received to get a replacement or a refund of its price minus the shipping fees, packaging fee & restock fee at least 20% of the original price according to the condition of items sent back.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

 

3.Return defective or damaged item:

If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.

 

4.Return incorrect & non-compatible item:

If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the original description of the item on our site is wrong) , please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days:

Photos or a video of the incorrect item;

Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item or non-compatible item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item or non-compatible item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.