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返品ポリシーについて

返品および返金ポリシー

お客様を満足させ、問題の解決を支援し、当社の製品で車両を更新することをお約束します。返品を開始するには、 support04 @までご連絡ください。 vland-official.com 注文番号、鮮明な写真、または動画を送信する 返品が承認されると、返品が送信されます配送ラベル、およびパッケージの送付方法と送付先の説明。返品を依頼せずに返送された商品はお受けできません。 (注意:お客様の理由による返品の場合、輸送ラベルは提供されません。)

パッケージを返品する際は、すべての付属品が入った状態でアイテムが良好な状態であることを確認してください。 (受け取った時点で欠陥、損傷、または紛失しているアイテムを除く)。パッケージに提供した返送ラベルを貼付し、カスタマーサービスから送付された住所に発送します。

返品が消費者によるものである場合、送料は消費者が負担する必要があります。具体的な料金は、選択した運送会社に基づく必要があります。当社の理由により、受け取った商品が破損しているか正しくない場合、消費者はこの理由で送料を負担する必要はありません。製品の返品に対して消費者に請求される返品手数料はありません。

(1)。未開封および未使用のアイテムに対する30日間の無条件返金保証:

商品を受け取ってから30日以内に商品を望まない理由がある場合は、返品と払い戻しについてGoogleに連絡することもできます。商品の払い戻しを受けるには、商品を元のパッケージに入れて、未使用で未開封のまま返品する必要があります。返品送料はお客様の責任であり、返金はできません。 [未開封のパッケージ写真をメールで送信します。1〜2営業日以内に処理します。]

(2)。不良品または破損品の返品:

受け取った商品に欠陥または損傷がある場合は、最初にカスタマーサービスに連絡し、7日以内に欠陥または損傷した商品の写真またはビデオを提供してください。この場合、確認後、全額返金いたします。 [不良品または破損した商品の写真をメールで送信します。1〜2営業日以内に処理します。]

(3)。間違った、または 互換性のないアイテムを返す:

受け取った商品が注文した商品と完全に異なる場合、またはデバイスと互換性のない商品を受け取った場合(当サイトの商品の元の説明が間違っている場合)、遠慮なくカスタマーサービスに連絡してください。そして、7日間で次の証拠を提供します。

間違ったアイテムの写真またはビデオ;

この製品との 不正確または互換性のない を示す写真またはビデオ。

次の記事 プライバシーポリシーについて

コメント

Lisa Mitchinson - %B%e、%Y

Disgusting customer service !!!!! purchased lights for my sons car they are not eu compliant , no address, no returns address , no satisfaction. The company has no transparency as to its location for returns or communication . Want a refund and to return goods disgusting !!!!

Joshua Peters - %B%e、%Y

Hello,

I purchased vland headlights for my 2021 Ram 1500 in August 2021. The passenger headlight is consistently blinking and flashing and I have no idea what to do. These are only 4 months old and they’re already causing me issues.

Amilcar - %B%e、%Y

Hello I already try to contact you guys and is really hard that you guys take a day to try to resolve the problem and there is anyway that you guys can help me with my lights I have a Toyota Tacoma 2019

Michael - %B%e、%Y

I am having issues getting my problems resolved. I bought headlight and taillight package for my daughter’s hyundai sonata. My issue is that I’m missing an acc wire, and also my passenger side headlight doesn’t all the way function. I keep getting told that they need a picture of my label. I have told them that I do not have the label they are looking for on my headlight box. Only my taillight box has a label like the one they want. I am still being told that they need a label that doesn’t exist. Maybe they forgot to put a label on my box, just like they forgot to put a wire in there. I’m very disappointed. This has been weeks of dealing with this, and still no resolution to my problem. I’m very irate. Was going to order lights for my other cars, but no thank you. Not after my experience. I literally paid over $550 and only have working taillights out of the deal. Quit asking me for a label that I have said multiple times doesn’t exist. Instead, figure out where to go from here to make me satisfied.

Michael - %B%e、%Y

I am having issues getting my problems resolved. I bought headlight and taillight package for my daughter’s hyundai sonata. My issue is that I’m missing an acc wire, and also my passenger side headlight doesn’t all the way function. I keep getting told that they need a picture of my label. I have told them that I do not have the label they are looking for on my headlight box. Only my taillight box has a label like the one they want. I am still being told that they need a label that doesn’t exist. Maybe they forgot to put a label on my box, just like they forgot to put a wire in there. I’m very disappointed. This has been weeks of dealing with this, and still no resolution to my problem. I’m very irate. Was going to order lights for my other cars, but no thank you. Not after my experience. I literally paid over $550 and only have working taillights out of the deal. Quit asking me for a label that I have said multiple times doesn’t exist. Instead, figure out where to go from here to make me satisfied.

Colby - %B%e、%Y

I ordered a set of demon eye headlights for my car but when I received them, the passenger side headlight didn’t fully function. The blinker didn’t work at all and the wires inside the light were totally a disaster and this light had clearly been damaged in shipping because there were also small chips in the glass around the headlight edges but anyways I contacted the correct customer service email and was told no problem I sent pics and vids and they sent me a replacement all okay until…I received the driver side replacement light when I needed a psseneger side light and it clearly showed that in the videos and pictures so I don’t know how exactly that happened but then when I contacted the same email about it, I get told multiple times that I’m wrong and they sent the correct one according to the video. I even send a picture of this new light all in it’s packaged clearly showing it was a driver side headlight and I still have been getting told that I’m wrong. Listen I paid $400 for these lighs and now I can’t even have them in my car because that same headlight comepltky syoppped working recently and not any single function works on it even with a bulb. According to your website I should be receive a replacement as I should since it came to me damaged and I received the wrong light on your end and wasn’t my fault. But i would also like to request a partial or full refund as I originally ordered these months ago and still cannot get your company to send me one corrrct passenger side demons eye headlight for my Sonata. Ive received some of the worst customer service as far as emailing with whoever is in charge of that. I didn’t pay that much money for half working product. I want my fully refund or replacement sent now because I’ve learned this company must not stand by what they say. Your website says 100% satisfaction gurranteed but I can’t even get sent a light that you guys messed up on. If I could be get any response that would actaully be helpful thank you very much.

Colby - %B%e、%Y

I ordered a set of demon eye headlights for my car but when I received them, the passenger side headlight didn’t fully function. The blinker didn’t work at all and the wires inside the light were totally a disaster and this light had clearly been damaged in shipping because there were also small chips in the glass around the headlight edges but anyways I contacted the correct customer service email and was told no problem I sent pics and vids and they sent me a replacement all okay until…I received the driver side replacement light when I needed a psseneger side light and it clearly showed that in the videos and pictures so I don’t know how exactly that happened but then when I contacted the same email about it, I get told multiple times that I’m wrong and they sent the correct one according to the video. I even send a picture of this new light all in it’s packaged clearly showing it was a driver side headlight and I still have been getting told that I’m wrong. Listen I paid $400 for these lighs and now I can’t even have them in my car because that same headlight comepltky syoppped working recently and not any single function works on it even with a bulb. According to your website I should be receive a replacement as I should since it came to me damaged and I received the wrong light on your end and wasn’t my fault. But i would also like to request a partial or full refund as I originally ordered these months ago and still cannot get your company to send me one corrrct passenger side demons eye headlight for my Sonata. Ive received some of the worst customer service as far as emailing with whoever is in charge of that. I didn’t pay that much money for half working product. I want my fully refund or replacement sent now because I’ve learned this company must not stand by what they say. Your website says 100% satisfaction gurranteed but I can’t even get sent a light that you guys messed up on. If I could be get any response that would actaully be helpful thank you very much.

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